In this week’s post, I break down why physicians should Stress Strengths rather than Strengthen Stress in order to combat physician burnout.
Last week, I was speaking with a medical director at a large practice who was telling me that he couldn’t understand why the physicians in his group were having trouble getting their charts done on time. I asked him what sorts of strategies he’d employed to try and make the situation better, and he told me he had 1) Issued email warnings, 2) told physicians that their pay would be docked if they didn’t do better, and 3) posted comparison charts of members of the group. He could not fathom why performance wasn’t improving.
I also recently sat in on a meeting with a client of mine (an internist) and her non-physician supervisor. To my disappointment, the entire meeting was focused on patient wait times, an area where the supervisor determined she was not meeting targets. Not one word was spoken about the internist’s improved Press Ganey scores, the gains she’d made in consistently starting her day on time, and the positive comments staff had made about her performance. At the end of the meeting, my client broke down in tears.
“How can anyone expect me to succeed when all they do is point out my shortcomings?”
Physicians are hyper-focused on their own flaws; we don’t need a supervisor to point them out for us. Negative reinforcement is an old and outdated leadership approach. A person’s path to growth and improvement lies in mobilizing their areas of strength.
Meeting with “the big bully” and seeing the “wall of shame” erode self-esteem and don’t lead to improvement. If you’ve been on the receiving end, you have no difficulty understanding how damaging these strategies can be.
Here’s what the research shows:
Gallup conducted a study when they analyzed over one million work teams. They found that only 9% of employees who are forced to work in an area of weakness are engaged, while 74% of their counterparts who are allowed to work in an area that uses their strengths are engaged. This isn’t a minor difference either; the gap is staggering.
Engaged employees tend to be more productive and happier at their work. One of the easiest ways to increase employee engagement is to help them align with their strengths.
Let’s try a simple exercise.
Think of a task you’ve been putting off completing. Imagine that you’re sitting down to do it right now. For 60 seconds, think about all the ways you believe you’re inadequate to get this task done:
- I’m not smart enough
- I’ll never get this all done
- I’m not as disciplined as others
- I’m a great procrastinator
Don’t hold back, pick your poison!
Now, mindfully, check-in with yourself. Rate your level of motivation to do the task on a scale of 1 to 10, where 1 = no motivation at all and 10 = let me at it!
Next, switch your focus to all the ways you’re more than adequate:
- I’ve gotten this type of thing before
- I am accomplished and well-regarded
- I’m good at this type of task
- Even when I procrastinate, I always cross the finish line
Sweeten the pot a little more by giving yourself an extra 30 seconds to think how good you’ll feel once the task is off your list.
Now check-in with yourself again.
Want to combat physician burnout but not sure what your strengths are?
While you may be used to focusing on your weaknesses, in your roles of physician and family member I can assure you that you have many. You simply could not have made it this far without them.
An easy way to find your strengths is to complete a basic personality traits test like the one provided by the University of Pennsylvania Department of Psychology.
How this relates to physician burnout
I’ve written about physician leadership and burnout in the past, and it’s clear that a deficit, weakness-based focus, and burnout go hand in hand.
If we want to avoid burnout or find out how to combat physician burnout, the strategies I mention in this article are key:
- Stop focusing on what went wrong and start focusing on what went right
- Help others see their strengths
Want to learn how you can reduce physician burnout and promote healthy physician leadership?
Get my Anti-Burnout Physician Leadership checklist for further FREE tips on how to combat physician burnout.