Many healthcare organizations struggle to maintain the morale and productivity of their physician staff. Multiple studies show that rates of burnout are high in a wide variety of specialties, contributing to physician AND patient dissatisfaction. As a practicing physician who has coached over 300 physician leaders and physicians, Dr. Gazelle understands the issues physicians and their organizations face and has the credibility physicians seek in a coach. Physicians and physician leaders feel heard and understood, in addition to receiving expert coaching. Whether in person or by phone, coaching with Dr. Gazelle offers complete confidentiality, a nonjudgmental ally, advocate, and champion, and a safe place for physicians to explore the issues vital to their success.
Physician coaching can help in many domains including leadership development, onboarding, disruptive behaviors, emerging leadership, physician wellness, and increasing teamwork and success with the medical home model.
For senior leaders, department chiefs, medical directors, and other physician leaders it is critical to have a coach who understands the unique challenges of healthcare leadership. Improving conflict management skills, increasing decisiveness, identifying and addressing blind spots, building communication skills, enhancing effective engagement, and maintaining clarity in emotionally charged situations are all skills that Dr. Gazelle’s expert coaching can develop. By helping your leaders increase self-awareness, build upon existing strengths, and increase motivation to grow and change, Dr. Gazelle assists you in developing the sound physician leadership your organization requires.
Given high levels of burnout and the increasing demands they face, your physician staff may suffer from frustration, isolation, demoralization, and inability to manage stress. People who enter the medical profession are extremely hard-working and committed professionals, however, the cultural emphasis on cognitive skills, perfectionism, and avoiding any appearance of weakness leaves physicians vulnerable to emotional exhaustion, sense of low efficacy, and diminished productivity. Providing a dynamic workshop on building resilience is a way your organization can show your physician staff that you want them to have the skills they need to succeed in today’s healthcare environment. Dr. Gazelle’s engaging, dynamic, and practical workshops provide sustenance to physicians in need. Physicians leave her workshops with a renewed sense of optimism, motivation to make things work, and belief in their ability to accommodate change.
Whether just out of training or a physician who is new to your organization, you want to retain the talented physicians you have recruited. Many new physicians experience isolation, the stress of being an outsider, and difficulty adapting to the organizational culture and norms. Given high rates of turnover, more organizations are investing in coaching for their new hires. Dr. Gazelle works with leadership to understand physician retention trends, then develops an individualized plan to coach the new physician. Coaching with Dr. Gazelle provides a sounding board, an advocate, a testing ground, and the needed support for new physicians to make a smooth transition to your organization.
Whether it’s anger, passive-aggressiveness, or inability to manage conflict, physicians are often unaware of the impact of their behavior on others. Many have no idea how to change. They are frequently burnt out or struggling with the stress and demands of different aspects of their lives. However they appear on the outside, many struggle with self-doubt and may never have experienced someone believing in them and their ability to overcome their problems.
Whether in person or by phone, coaching with Dr. Gazelle starts with developing the trusting relationship necessary to build motivation and effect change. Dr. Gazelle uses a strength-based and non-punitive approach to increase self-awareness, heighten sense of personal control, and increase emotional intelligence. This allows physicians to rapidly build on what they are good at, try out new behaviors, and be successful at making changes.
If you have physicians you want to move into leadership positions, you have probably found that sending them to one-time trainings or courses does little to develop the “soft skills” they need. Strong physician leadership requires a sense of personal security, ability to read environmental cues, flexibility, robust communication skills, and enhanced emotional intelligence. Coaching with Dr. Gazelle helps physician leaders become more aware of what pushes their buttons and what motivates them, increases understanding of core values that can guide effective decision-making, and fosters clarity about unique patterns of self-criticism and sabotage. You will develop leaders who are better equipped to deal with workplace conflict, can give and receive feedback more effectively, align with the organizational vision, and experience a needed sense of calm and balance.
Physician Wellness and Quality of Life
More and more healthcare organizations are utilizing coaching for ALL their physicians, as a way of demonstrating commitment to their quality of life—and increasing retention. Whether subsidized by the organization or paid for by the physician, the supportive coaching Dr. Gazelle provides helps physicians experience a sense of renewal, increased workplace productivity and satisfaction, a sounding board for whatever challenges they face, and a more balanced approach to work. It is no surprise that data is emerging that by increasing physician well-being and decreasing burnout physicians are better positioned to deliver high quality, and more patient-centered, care.
Medical Home and Teamwork
Is your organization struggling to get physicians to transition to new models of care delivery? The skills needed are ones not taught in medical training and include teamwork, communication, flexibility, thinking outside the box, ability to integrate new ideas, and comfort working non-hierarchically. Building self-awareness, identifying personal barriers to change, testing out new perspectives, and increasing communication skills can help physicians begin to see the positive in new ways of providing care. Dr. Gazelle becomes the ally, sounding board, and champion to help physicians build the new “muscles” they need in today’s healthcare environment.
For further information, contact Dr. Gazelle.
Professional, career, and leadership coaching have a well-recognized presence in the business world and are moving into the healthcare arena. Creation of the Institute of Coaching at McLean Hospital, a Harvard Medical School Affiliate AND Dr. Atul Gawande’s 2011 New Yorker article about coaching for physicians are emblematic of this trend.